Agenda

Look forward to exciting live talks, real success stories from our customers, fascinating product innovations and plenty of networking opportunities. The full agenda will be announced soon — stay tuned!​

Strengthen your competitive edge

Discover how AI-powered document management creates faster, more positive, and cost-effective experiences for customers and employees alike.

Unlock innovation at scale

See how Intelligent Content Automation drives growth without compromising efficiency or compliance.

Supercharge collaboration


See how AI fuels knowledge flow and turns scattered teams into powerfully connected ones.

9:30 - 10:25

Check-in & welcome

10:30

Opening keynote
Dr. John Bates, CEO, SER

Main Stage - Ballroom

11:20

How our product strategy brings Smart Content to life
Douglas Cardoso, VP of Products, SER

Main Stage - Ballroom

12:00 - 13:30

Lunch & networking

13:30 - 14:00

Turning success into a true vision: Our transformation starts now!

Christoph Schepers & Christian Simon, Deutsche Bahn / DB Systel

Main Stage - Ballroom

  • Listen to a testimony covering 2+ decades of using SER and Doxis
  • See how DB Systel built a 60-person team to manage Doxis across all of Deutsche Bahn
  • Get strategic insights and a glimpse into DB’s long-term plans with Doxis

Transforming an accounting department into a digital service provider

Lukas Schütt, KJSH

Tree Room

  • See how KJSH used Doxis to turn accounting into a driver of digital transformation
  • Get detailed insights into use cases like facility management, HR for 4,000 employees, and expense receipts
  • Discover how KJSH creates labor contracts and e-files for new hires in only 3 minutes with Doxis

Unified and universal workspace for smarter eGovernment

Viktoria Heubes & Marcel Armonat, Stadt Dortmund

Green Room

  • Learn why the City of Dortmund chose a unified electronic record template over separate department solutions
  • Discover the benefits of a universal approach for 6,000 employees
  • See how this improves services for citizens and businesses while supporting sustainable growth

14:05 - 14:35

Doxis spotlight: One unified application, one harmonized process

Anne Maitre & Emmanuelle Neumann, Alten

Main Stage - Ballroom

  • See how Alten uses Doxis to manage consultancy and service projects
  • Discover the power of centralized documentation and seamless digital management
  • Learn how secure, auditable content sharing with customers matters
  • Uncover the key benefits of Alten’s Doxis solution

Medical Content & Processes - connecting Doxis with Swiss HealthCare infrastructure

Antoine Fournier, Zurich Insurance Group

Tree Room

TBD

Contract creation at lightspeed – From the first draft to final signature

Herbert Förschner

Green Room

  • See how adesso reduced contract creation effort by 80%
  • Watch a live demo of Layout Factory creating modular, adaptive templates for Doxis
  • Learn how incorporating digital signatures supercharges your processes

14:35 - 15:15

Industry networking & coffee break

Exchange ideas with industry peers facing similar challenges. Make valuable connections, share best practices, and learn from each other.

Banking, Finance & Insurance Education & Government Manufacturing Transportation & Logistics Healthcare and more

15:20 - 15:50

Innovate with AWS & SER for SAP

Marcel Törpe, AWS & Gil Loureiro, SER

Main Stage - Ballroom

  • Why industry leaders choose SAP on AWS
  • Learn how Doxis can elevate your content automation for SAP in the AWS cloud

From theory to practice: Würth's path to an AI-supported inbound process

Wolfgang Müller, Würth IT

Tree Room

  • Experiences from the AI Exploration Package and where the journey has taken us so far
  • Combination of “classic” and generative AI in the inbound process
  • How did Würth achieve an AI-based level of automation that is 80% within 1-2 days for a new document type?

Step-by-step implementation of ECM within the Austrian Waterway Authority

Sabine Gansterer & Marketa Fleischacker, viadonau – Österreichische Wasserstraßengesellschaft mbH

Green Room

  • Learn about the use cases Via Donau plans and implements with Doxis
  • Discover the key factors behind Via Donau’s choice of SER and Doxis
  • See how Via Donau benefits from using Doxis

15:55 - 16:25

Doxis AI exploration package — A case study

Simon Schmitz, akf bank & Rainer Kappus, DMS Consulting

Main Stage - Ballroom

  • Discover the results of akf bank's test drive of Doxis' AI exploration package
  • Learn about the evaluated use cases, encountered obstacles, and achieved results
  • Hear real-life experiences of retrofitting Doxis scenarios with AI to boost accuracy and cut processing times

Doxis meets MOXIS – eSignature introduction with Solidaris example

Michael Maurer & Rafael Winkler
Joris Pelz & Cornelius Dunsche

Tree Room

  • Find out if qualified e-signatures work without a signature card
  • Discover the advantages of a European solution over DocuSign
  • See how customer-integrated signatures optimize audit reports

 

Output management at an exceptional level

Dieter Schmidt & Markus Kruisz

Green Room

  • Discover seamlessly integrated template and output management for the Doxis platform
  • Get an overview of Invaris’ solution with unified, modular templates
  • Learn how to digitize the full document lifecycle, from draft to signed contract, paper-free

16:25 - 16:50

Networking & coffee break

16:55 - 17:25

Infusing Doxis with Klippa's AI – An exciting journey to intelligent content assistants & beyond

Yeelen Knegtering, CEO of Klippa

Main Stage - Ballroom

  • Get insights into SER's unified AI strategy harnessing existing and newly added technologies and solutions
  • See DocHorizon and Doxis ICA combined and working together to deliver AI-powered value cases
  • Learn from Yeelen and Marc, SER Group's AI Ambassador and Evangelist

Less manual, more flow - Digital SAP P2P and O2C process thanks to AFI Invoice & AFI Confirmation

Fabian Rückels, Teamlead Sales & Susan Döhring, Product Owner, afi Solutions

Tree Room

  • With over 25 years of expertise in SAP P2P and O2C, AFI Solutions – now part of the SER Group – adds significant value to the SAP core system
  • Gain insights into our SAP add-on portfolio for finance, procurement, and sales departments, including key use cases.
  • Discover our flagship products: AFI Invoice (invoice receipt) and AFI Confirmation (processing of inbound order confirmations).
  • Learn how e-invoicing (inbound and outbound) is driving digital transformation

17:30

Think beyond — How true rethinking unleashes innovation

Felix Thönnessen, Autor, Business Mentor, Coach and Speaker

Main Stage - Ballroom

  • Understand why “thinking outside the box” falls short — and what works instead
  • Explore where real innovation begins — when bold ideas challenge leadership
  • Recognize and break the mental limits holding you back
  • Uncover how progress emerges when processes meet resistance
  • Learn why disruptive ideas must feel uncomfortable — and why courage outshines method

18:00

Day 1 wrap up

18:15

Chill time & happy hour

from 19:00

Evening event at the Oosten

08:00 - 8:45

Morning run

09:30

Welcome & day 1 recap

09:45

New digital archive for Siemens

Andreas Keil, Siemens

Main Stage - Ballroom

  • See why Siemens chose Doxis for a large-scale cloud document archive
  • Discover the challenges of migrating dozens of legacy systems
  • Learn how Siemens handles 230 TB of data and 1.3 billion documents
  • Take away key rules from Siemens’ successful cloud project

10:20

MyDocs @ PMI: globally integrated DMS experience with Doxis

Krzysztof Dobkowski, Philip Morris International

Main Stage - Ballroom

TBD

10:55 - 11:20

Networking & coffee break

11:25 - 11:55

Doxis in action: Hannover Re’s toolbox for smarter, faster work

André Cartschau, Hannover Re

Main Stage - Ballroom

  • Learn how Hannover Re made Doxis a toolbox for daily use
  • Get insights on using Doxis as a content hub integrating multiple systems
  • Watch a live demo of the cutting-edge Doxis features used by Hannover Re

Doxis journey at Schneider Electric – From local to global

Dieter Voss, Schneider Electric

Tree Room

  • See why Schneider Electric chose Doxis to slash SAP cloud costs
  • Learn how Doxis fits into SE’s overall architecture
  • Discover how SER and SE teams partnered to deliver the project
  • Get an outlook on future plans, including Doxis as a DMS

Smart University - digital university with LCSI Process Factory and SER Business Studio

Gregor Lietz, LCSI

Green Room

TBD

12:00 - 12:30

Life in the Doxis Cloud

Gil Loureiro, Head of Cloud, SER

Main Stage - Ballroom

  • See how you can transform the Doxis platform into a cloud-native solution
  • Get insights on SER’s cloud excellence and the benefits for UX, resilience, and geo-coverage
  • Learn about validated blueprints for migrating on-prem Doxis to Doxis.Cloud

eInvoicing 2025-2030: Ready for the changes sweeping Europe?

Aljoscha Kuhr

Tree Room

  • Prepare for what’s next after the latest eInvoicing mandates
  • Discover how to stay ahead of international and EU regulations
  • See how the Doxis platform solves multiple challenges with one powerful solution

Infusing Doxis with Klippa's AI – an exciting journey to intelligent content assistants...and beyond.

Yeelen Knegtering, CEO of Klippa

Green Room

TBD

12:30 - 13:40

Lunch & networking

13:45 - 14:15

Less manual, more Flow - Digital SAP P2P and O2C process thanks to AFI Invoice & AFI Confirmation

Fabian Rückels, Teamlead Sales & Susan Döhring, Product Owner, afi Solutions

Main Stage - Ballroom

  • With over 25 years of expertise in SAP P2P and O2C, AFI Solutions – now part of the SER Group – adds significant value to the SAP core system
  • Gain insights into our SAP add-on portfolio for finance, procurement, and sales departments, including key use cases.
  • Discover our flagship products: AFI Invoice (invoice receipt) and AFI Confirmation (processing of inbound order confirmations).
  • Learn how e-invoicing (inbound and outbound) is driving digital transformation

Human Resources: employee-first experience with Doxis
Take control of HR documents and content for SuccessFactors and leverage Doxis AI to go beyond.

Max Gerrard

Tree Room

TBD

Productivity with confidence: Biometric and qualified signing in Doxis

Georg Eder, Snap Consulting & Jannik Renke, Step Over GmbH

Green Room

TBD

14:20

Extending the Doxis platform for Smart Content

Dr Gregor Joeris, CTO, SER

Main Stage - Ballroom

15:00

AI eats the world: Ways to think about GenAI and the future of Smart Content

Benedict Evans, Independent Analyst, Essayist, Publisher and Speaker on Tech Trends

Main Stage - Ballroom

15:45

Closing remarks & raffle

Tech Deep Dives

15 min presentation, 15 min discussion, 15 min break

Day 1 - May 20th

12:30

SuccessFactors integration with Doxis HR

  • Seamless integration
    Discover innovations in bidirectional synchronization, attachments, organization chart and delegation
  • Mashups for the best UX
    Learn about tools for collaboration, search, document preview and smart capturing
  • Live demo
    See Doxis HR and SuccessFactors in action

Hosted by Yucem Cagdar & Georges Kallas

13:15

Quickly connect Doxis with your CRM/ERP

  • Business Studio
    Learn how to use the Integration Wizard to configure a quick integration
  • Triggers, data, documents
    See how you can set up full-fledged bidirectional integration

Hosted by Steffen Schlifski

14:00

AI Fast Starter for insurance

  • Insurance AI add-on
    See how AI helps to classify documents and extract data
  • Insurance inbound process
    Learn about pre-configured distribution process for inbound mail and documents
  • Insurance workspace
    Get a 60° view on insurance customers, policies and claims

Hosted by Björn Helmholz

14:45

AI Fast Starter for supplier/PO contexts

  • Doxi, the intelligent content assistant
    See how Doxi acts as an AI-powered analysis assistant for incoming emails
  • PO workspace
    Discover a 360° information overview on purchase orders and related content

Hosted by Christian Steinhauer

15:30

Insights into SER CX

Day 2 - May 21st

11:00

Klippa's DocHorizon in action

  • Overview of the possibilities
    See the DocHorizon dashboard, available models, model and flow builder
  • Case study
    Explore a common but challenging scenario: Shipping labels!
  • Connection to Doxis CSB
    See how a bidirectional connection lets you access existing documents in Doxis and process new documents triggered by events

Hosted by Bjorn van den Akker

11:45

The robots take over: Smart Sales Order processing of tommorow

  • Smart, Fast, Reliable: The New Standard in Order Processing
    Efficient, error-free and even fully automated.
  • Powered by Intelligence: AI and RPA at Work
    With state-of-the-art AI and RPA technology.
    Supported by intelligent assistants.
  • Do More with Less: Measurable Efficiency Gains
    Increase your efficiency by up to 50%.
    Gain time for the essentials!
    Improve your customers' customer experience.

Thomas Rundel, AFI

13:15

Behind the Scenes: Doxis Superhuman Search

  • Retrieval Augmented Generation
  • Superhuman Search
    Discover the available features via a live demo

Hosted by Marc Kroll

14:00

Cloud Q&A

Hosted by Gil Loureiro, Head of Cloud, SER

English or German? Not a problem!

We’re excited to welcome attendees from around the world to the 2026 Summit, while still celebrating our German roots.

This year, our live interpreters will again be on hand to bridge any language gaps. Keep an eye on this page for sessions with real-time translation, marked by both the German and English flags. We’ll keep updating as more sessions are added.

A look back at SER Summit 2025: