FAQ

How can I pay for my Summit pass?

Once you’ve completed the registration for your SER Summit 2023 pass, you will receive a bill, which can be paid through bank transfer. Payment with credit card or PayPal is unfortunately not possible.

Is there an option to participate remotely?

The SER Summit 2023 is 100% live and on location this year. We don’t offer an online option, but it’s worth a trip to Bonn to experience the Summit live!

What’s included in the Summit entry pass?

The Summit entry pass covers entry for both days and unlimited access to all sessions. You also have the option of booking consultations with our experts on site. We’ll be providing more information on this closer to the date. Last but not least: You won’t go home hungry! Summit visitors will have a wide selection of food and drink throughout the event.

What’s not included in the Summit entry pass: an overnight stay in the hotel. We kindly ask you to reserve your own hotel. You can find all of our hotel recommendations and special rates here: Location & Hotels#hotels.

What’s included in the Summit Premium pass?

The Summit Premium pass covers everything included in the Summit entry pass (2-day pass, full access to all sessions, bookable consultations, food and drink), plus one overnight stay from June 20 to 21 in a double room at Steigenberger Grandhotel Petersberg, including breakfast, spa and gym access, and further hotel amenities.

Please note that this is a limited offer based on room availability.

I can’t make it, although I bought my pass already. What is your cancellation policy?

We certainly hope everyone can make it to the Summit as planned! If you can’t due to unforeseen circumstances, then you are able to cancel at any time. However, because SER incurs costs prior to the Summit, we ask for your understanding that we have to apply a cancellation fee (see details below).

If you can find someone from your organization to take your place, you can transfer the pass at no cost. Please send an email to summit@sergroup.com to apply for the pass transfer.

In case of cancellation, the following applies:

Cancel by March 31, 2023: no fee
Cancel by April 30, 2023: 25% of the price
Cancel by May 15, 2023: 50% of the price
Cancel by May 31, 2023: 75% of the price
Cancel after June 1, 2023: 100% of the price

The cancellation fee applies to the final price of the bill.

Can one of my colleagues come in my place?

Of course! Please send an email to summit@sergroup.com and let us know who will take your place, so that we can adjust the registration.

How do I get to the Summit location?

Check out our page Location & Hotels for details.

Where can I stay the night?

We have special rates for various hotels. You can find more information at Location & Hotel

Can I take my luggage to the SER Summit?

You can leave large luggage pieces at the Steigenberger Grandhotel Petersberg. They will be stored in a special room. We kindly ask you not to take luggage into the event space.

Will photos or videos be taken at the Summit and published?

Yes, photos and videos will be taken throughout the event. We might be publishing some of them in social media or on our website, etc. When you sign up for the Summit, you give your consent.

Will there be something to eat and drink at the Summit?

Of course! SER is famous for never letting anyone go home hungry or thirsty. Have dietary restrictions? No problem: When you register, we will ask you about this.

What sort of health precautions are in place, e.g. for Covid?

We follow the recommendations of the local government regarding infectious diseases and health safety. Currently there are no special restrictions in effect, but we will take steps should the situation change.